| | Error: “The serial number you have entered is not valid” during installation or upgrade |
| Cause | - Wrong serial number
- Dashes not being used
- Space is present
- Letters being used in place of numbers
- Setup wizard is for another version of Sage 50
- Incorrect link used to download wrong set of installation files
- Trying to upgrade to a higher release of Sage from inside the current release of Sage 50
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| Resolution | - Verify the serial number used is correct
- Verify that serial number is being entered correctly
- Verify that the setup wizard is for the correct version of Sage 50 being installed
- Verify the correct download link was used for downloading installation file
- Contact Customer Service to generate a new serial number if the error message still occurs
- If trying to upgrade to a higher release of Sage 50, you first need to download and install the new version as the new serial number to upgrade should be entered during the install process
What is my serial number?
[BCB:161:Chat 50 US:ECB]
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