| An invoice appears in the Invoices Selected for Payment inquiry or report but does not show selected in the Select Invoices to Pay task |
Cause | When the invoice was paid or de-selected for payment, the Include for Payment setting on the distribution did not get cleared. |
Resolution |
- In Accounts Payable, go to Inquiry, Invoice Inquiries, Invoice Register to determine the invoice and distribution that is selected for payment.
- Select Master file, then Register file.
- Find the vendor and double-click on the vendor to drill down to the invoices.
- Add a column and select Included for Pmt from the AP-Invoice field list. Take note if the invoice is marked.
- Find or condition for the invoice then double-click on the invoice to drill down to the distributions.
- Add a column and select Included for Pmt from the AP-Distribution field list. Take note of the distribution(s) that are marked.
- From the Tasks menu, select Change Invoices.
- Select the Vendor and Invoice.
- Change the Accounting date to a current date if necessary.
- Increase the invoice and distribution(s) that was marked by a penny (.01).
- Click Accept Invoice.
- You should receive the message "This invoice is included for payment and the changes you have made will de-select the invoice." Click OK.
- Note: If you do not receive this message, proceed with the following steps:
- Finish out of Change Invoices.
- Go to Tasks, Select Invoices to Pay, On-screen List.
- Click Start.
- Find the vendor and invoice then click on Distributions double click on the lines that are marked to deselect.
- If the distribution cannot be deselected (unmarked), click on Partial and enter 0.01 in the Pay Now field. Then click OK.
- Double click on the distribution line to deselect the distribution.
- Repeat 5 and 6 for all distribution lines that will not be deselected.
- Click Invoice to go back to the invoice level. The invoice should not be selected (unmarked).
- Click OK then Close.
- Print the Invoices Selected for Payment report to verify the invoices are no longer selected for payment.
- Go back to Tasks, Change Invoices.
- Select the vendor and invoice again and remove the extra penny (.01) from the invoice and distribution.
- Click Accept Invoice.
Note: If the payment selection will not stay cleared (you remove the check mark but the selection comes back when you refresh), a file fix will be needed. Contact Sage 300 Construction and Real Estate Customer Support.
DocLink: Fully paid Accounts Payable invoice shows as open on task or report
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