How do I correct or reverse an Open Credit that was applied to an incorrect charge in Property Management using Returned Checks?

Note: If the apply credit batch is unposted in Property Management, refer to article ID 25900 DocLink: How do I correct or reverse a credit that was applied incorrectly if the apply credit batch is unposted in Property Management?

Warning: If there is more than one cash receipt that created or paid into the same Open Credit (same Charge Date on the Open Credit), do not use this solution otherwise incorrect transactions may be created and incorrect dates may be used for the reversing entries. Contact Sage 300 Construction and Real Estate Support to request a file fix.

Use Returned Checks to reverse the payment that created the Open Credit.
- For the Return Date, enter the date of the original Deposit Date or Payment Date. The Return Date will be used as the Transaction Date in PM and as the Reference Date on the adjustment in CM if Increase Returned Check Count is selected.
- Note: Depending on your settings, you can choose either Original or Specific for the Accounting date on the reversing transactions. See article 26002 DocLink: How can I choose the Accounting date for the reversal when I void in Change Entries or return a check in Property Management? for more information.
  - Choose Original when you want the entries to reverse to their original accounting periods. For example, if the payment accounting date is May and the apply credit accounting date is July, those periods will be used for the reversing entries when you choose Original.
  - Choose Specific for the accounting date when you want the reversal transactions for the payment and the apply credit to be the same date.
- Warning: If the apply credit (AC1 and AC2) transactions do not appear in the bottom grid with the Reversing transactions to be created, do not proceed with this solution. Cancel and close out of Returned Checks. Contact Sage 300 Construction and Real Estate Support to request a file fix.
Enter a cash receipt to re-enter the payment and recreate the Open Credit, or apply the cash receipt to the correct charges.

For detailed information on how to return a check in Property Management, please refer to the article 22151 DocLink: How do I return or NSF a check in Property Management?