File Doctor found characters that are not usual alpha-numeric characters.

Generally unprintable characters occur when data was copied from another application or program using a rich text format and pasted into the field where it was found.

Depending on where the unprintable characters are found (record and field) and whether 'Fix and compact bad files' was checked, what File Doctor does about the unprintable characters determines if this is an error to be concerned about or not.

If the 'Fix and compact bad files' option was checked File Doctor may strip the unprintable characters from the field. In some cases this may be acceptable, such as if it is a Description field or a Notes field. If the option was not checked users may start to get file corruption errors in the affected application as described above.

If the unprintable characters are found in a primary key field, then File Doctor may either strip the character from the field or it may delete the record entirely. If this happens, you may need to restore to backup and then a file fix will be need to be done before File Doctor can be run on the affected file(s) again. In some cases, a file fix can be done without needing to restore.

IMPORTANT: Before deciding how to proceed It is important to have the File Doctor journal reviewed by Sage Customer Support.