How do I reverse a prepayment in Accounts Receivable?
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Cause
Resolution

Process a negative cash receipt against the prepayment.

  1. Open Accounts Receivable, Main, Cash Receipts Entry, select the correct bank code and the next deposit number.
  2. Enter the deposit amount as a negative amount. This should be the same amount as the prepayment, but with a negative.
  3. Select the Customer and enter anything for the check number.
  4. Enter the same negative dollar amount into Amount Received.
  5. Click on the Lines tab, select the pre-payment invoice.
  6. Click Accept
DocLink: How to reverse a prepayment applied to a invoice in Accounts Receivable
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