How to reverse a prepayment applied to a invoice in Accounts Receivable
Description
Cause
Resolution
  1. Open Accounts Receivable, Main, Cash Receipts Entry.
  2. If the A/R Cash Receipts Entry Batch window displays, perform one of the following:
    • Enter a new batch number.
    • Select an existing batch number.
    • Click the Next Batch button.
  3. Add a Comment and Accept.
  4. In the Cash Receipt Deposit window, enter or click the Next Deposit No. button. Note: The next deposit number is stored on the Entry tab in Accounts Receivable Options.
  5. Enter a description.
  6. Select a bank code.
  7. Enter the deposit date (this date should be the same date as the ORIGINAL Cash Receipt that you are reversing.).
  8. Enter the cash deposit amount as a Zero. Accept. 
  9. Select the Customer,
  10. For Check number type in APPL01 (or APPL02 etc)
  11. Leave the amount to be as a Zero.
  12. Select the Lines tab.
  13. In the First line, select the Prepayment from the Invoice look up,
  14. In amount posted column, type in a positive number (this the worth of the prepayment.)
  15. Notice the Balance column will be the same amount but a negative and it should be the same as the prepayments original value
  16. In the Second line, select the Invoice that the prepayment was applied to and in the amount posted column type in the same number form line one as a negative number.
  17. In the Balance Column the value should be the worth of the invoice before the prepayment was applied.
  18. Click Accept to save the entry.
  19. Print and update the Cash Receipts Journal.
DocLink: How to use Cash Receipts Entry to apply credit memos and prepayments to invoices
DocLink: How do I reverse a prepayment in Accounts Receivable?
DocLink: How do we stop Prepayments from automatically applying to Accounts Receivable Invoices.
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