| | Resolve e-mail issues on reports and forms |
| Description | The only supported email services are ISG MAPI and Microsoft Outlook |
| Resolution | If using Microsoft Outlook Follow each option below to troubleshoot issues emailing from Microsoft Outlook Open Outlook program - You must have Microsoft Outlook open before emailing from Sage BusinessWorks
Verify the version of Outlook Run Microsoft Outlook as Administrator - Contact your system administrator to change your Microsoft Outlook settings
Check Windows Default Programs - In your Windows search type Control Panel and select it from the search results
- Select Default Programs
- If you see two instances of Microsoft Outlook, make sure you select the correct version as default
Remote Desktop - Make sure the remote server has a local installation of Microsoft Outlook
Customized Install of Microsoft Outlook - Customized installation of Microsoft Outlook will cause the e-mail feature to fail
- Reinstall the complete version of Microsoft Outlook
Run the Sage BusinessWorks program as Administrator - Right-click on the Sage BusinessWorks icon on your Windows desktop.
- Select Run as Administrator.
Test MAPI functionality - Right-click a document on the desktop of the PC that's having email issues.
- Select Send to > Mail Recipient.
- Check if an email window opens with the file attached.
- If it does, MAPI is working correctly
- If it fails, contact your System Administrator to reinstall MAPI or Outlook to replace the damaged file
The E-mail program isn't MAPI-compliant - Check with your System Administrator to make sure your email program is MAPI-compliant
Clear TEMP files - On the computer having email issues, go to c:\Users\AppData\Local|Temp
- Clear the files from the TEMP folder
Alternative method for emailing reports - Preview the report to the screen.
- Select Publish
 . - Select the location to save your file
- Enter a File name if desired
 - Open your email program and attach the Microsoft Word document.
[BCB:163:Chat BusinessWorks US:ECB] |
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