Solution Properties
Solution ID:
223924250031137
Last Modified Date:
Mon May 02 23:33:04 UTC 2022
Taxonomy Path:
Category//Performance
Author:
[email protected]
Error 65 SY_CommonUi.pvc XXXX or Windows Element Does Not Exist
Description
Cause

 Customized task window or screen

The affected task window or screen is often customized through Custom Office or Customizer Selection.
This issue commonly occurs after an upgrade when custom panels remain at a previous version level. Corruption in the customization can also trigger the error.
Resolution

Run Custom Office utilities

CAUTION:

Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Review the Scope of Support for more information. Contact your Sage business partner, network administrator, or accountant for assistance.

 
  1. Run the Custom Office utility and select Rebuild Customizer Log.
  2. Run the Custom Office utility and select Update Custom Panels to Current Level.

NOTE:

Always run these utilities after upgrading from a previous version when task windows or screens contain customizations.

 

How to run the Custom Office utilities; Rebuild Customizer Log and Update Custom Panels to Current Level

Steps to duplicate
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