Rebuild Customizer Log and Update Custom Panels to Current Level
Description
  • Using Custom Office requires experience.
  • Sage Customer Support doesn’t assist with creating or troubleshooting customizations. 
  • Consider working with a Sage business partner or consultant. Training is available at Sage University
Cause
  • After upgrading Sage 100, changes to task windows, screens, or panels won't work with previous customizations.
  • Customizations made in the previous version will be incompatible.
Resolution

Rebuild the Customizer Log

  • Go to Custom Office, Utilities, Rebuild Customizer Log.
  • Click OK to run the utility.
 TIP: Run this after copying any LIB file from another installation’s ..\MAS90\XX\Custom folder. This writes the customizations to the Customizer Log File. 
 CAUTION: Sage doesn't recommend manually copying LIB or other files. 

Update custom panels to current level

  • Go to Custom Office, Utilities, Update Custom Panels to Current Level.
  • Click OK to run the utility for all modules, tasks, companies, and users.
Run this utility after upgrading Sage 100 to merge default changes with previous customizations.
The update process does the following:
  • Creates a new library file based on the current LIB file in the ..\MAS90\XX\Custom folder.
  • Updates each customized object’s properties to the new library.
  • Replaces the old customized library with the new LIB file.

 CAUTION: If these utilities don’t resolve the issue, you’ll need to modify, delete, or recreate the customization.

[BCB:155:Chat 100 US:ECB]
Steps to duplicate
Related Solutions

DocLink: How to install Sage 100 and locate installation and upgrade information
DocLink: Error: "65 SY_CommonUi.pvc XXXX" and "Windows element does not exist" occurs when accessing a task window or screen
DocLink: How to delete or reset a Custom Office task, screen, or panel customization