The user does not have access to create Miscellaneous Entries in Property Management.  This is what makes the Write Off and Adjust buttons available on the Charges tab in Reconcile Account.

Change the user's security to enable the Write Off and Adjust buttons.

1. Log into Sage Desktop as an Application or Security administrator.
2. Open Security Administration.
• Version 15.1 and older: Tools, Security Administration.
• Version 16.1 and later: Options, Security Administration.
3. Click on Roles and select the role assigned to the user.
4. On the Tasks tab, select Tasks, Property Management, Tasks, Create Charges, and select the box for Miscellaneous Entries.
5. Click on Save Changes.

The next time the user logs in they will be able to see the Adjust and Write Off buttons.

If the buttons are missing from the screen entirely, refer to article ID 49400 "Task buttons are missing in Property Management".