• Error: "Printer not activated error code -20"
• Error: "Printer not activated error code -41"

• The form is set to print to the Sage 50 E-mail Writer.
• Temporary printer files in the forms folder are causing a conflict.

Check your default printer

1. Press the Windows Key + R together on your keyboard to open a Run line.
2. Type Control Printers in the Run line and click OK. This will open up Devices and Printers. 
3. If the Sage 50 E-Mail Writer is the default printer, right-click the appropriate printer or PDF printer as the default. Make sure that your printer is installed.
4. Verify that the form is able to print now.

Check if running in compatibility mode

1. Right-click the Sage 50 Accounting shortcut and select Properties.
2. On the Compatibility tab, uncheck the box Run this program in compatibility mode for: if it’s checked.
3. Click OK.
4. Verify that the form is able to print now.

Remove PTR files from Forms folder

1. Browse to your Sage 50 data path. See How to find the data path and program path.
2. Open the folder labeled Forms.
3. Remove all files with the extension PTR.
4. Verify that the form is able to print now.

New Windows profile

Create a new user profile in Windows. Consult your local IT group or computer technician for assistance if needed.