Alternate Solution: Instead of voiding the payment and deleting the invoice, you can instead enter a negative invoice/credit card payment as a "reversing entry" and positive invoice/credit card payment as a "correcting entry" through Record Payments by Credit Card. See article 25667 DocLink: Error correction in AP Credit Card Management for details.

Note: If the credit card payment has already been invoiced to the credit card vendor, then you will need to first delete the statement invoice on the credit card vendor using Change Invoices (Refer to article 37517 DocLink: I made an error in Verify Statement Balance when I created the credit card statement invoice in Accounts Payable for how to delete the statement invoice). Then you can void the payment. Or you can use the Alternation Solution in the Additional Information section below.

Void the credit card payment and re-enter (if necessary)

1. In Accounts Payable, from the Tasks menu, select Void Payments.
2. Select Credit card for the Payment type.
3. Select the Credit card.
4. In the Reference field, click List to select the credit card payment.
5. Select the appropriate Accounting date for the reversing entries:
   • Use original dates: Choosing this option sends the reversing entry to the original accounting dates.
   • Use specific date: Choosing this option sends the reversing entry to the accounting date you enter.
6. Leave the Restore open invoices selected.
   • WARNING: It is best practice to leave Restore open invoices marked as there are some situations that can result in a file fix when it is unmarked.
7. Click OK then Finish.
8. If the invoice was incorrect, use Tasks, Change Invoices to correct or delete the invoice.
9. Re-enter the credit card payment for the correct amount in Tasks, Record Payments by Credit Card.
   • Note: If you did not delete the invoice, when you re-enter the credit card payment, at the Invoice field use the List button to select the invoice.