The process to reinstall Sage 300 CRE on the server when necessary due to performance or other issues.

1. Removing the program
2. Erasing all Sage and Timberline related folders and registry keys
3. Installing the program to function as it did before

For disaster recovery due to viruses, you MUST follow the supported recovery steps of a full migration.

[BCB:4:Operating system warning:ECB]

Important Consideration

This process is complex. Read this entire article before attempting to reinstall Sage 300 on the server. If any step is unclear, contact your business partner or Sage Support for assistance before you begin this process.

Uninstall

1. Make a backup of all Sage 300 CRE program and data files.
2. From Sage Desktop, go to Help and About Desktop.
3. Verify CD version, revision, and update version. Locate or download the appropriate installation and update files.
4. Go to Windows Start, Control Panel, Programs and Features.
5. Select Sage 300 Construction and Real Estate Server and click Uninstall.
6. Reboot the server and login with full administrative rights.

Optional Uninstall steps

If you suspect a corrupt installation, perform these additional steps.

1. Rename the following folders:
    NOTE: On a 32-bit OS, locate the folders under C:\Program Files\ instead of Program Files (x86) 
   
   • C:\Program Files (x86)\Timberline Office
   • C:\Program Files (x86)\Sage
   • C:\Program Files (x86)\Common Files\Sage
2. Rename the following registry keys:
   1. Open the Windows Registry Editor.
   2. Right-click and select Rename on each key.
       NOTE: On a 32-bit OS, locate the Local Machine keys under HKEY_Local_Machine\Software\.
      • HKEY_Current_User\Software\Timberline
      • HKEY_Local_Machine\Software\Wow6432Node\Sage
      • HKEY_Local_Machine\Software\Wow6432Node\Timberline

Reinstall

1. Turn off the antivirus software during the install process.
2. Begin a new server installation from the installation files.
3. Verify the registration name, client number, software country.
   • If you’re using Version 17.1 Rev 4 or earlier, manually reenter activation codes. Don’t use the AccActivation.xml file to import activation codes
   • If you're using Versions 17.1 Rev 5 and later, use License Administration to retrieve the customer entitlement
   • Enter the registration name if needed
   • If the client number is incorrect, browse to C:\ProgramData\Sage\Timberline Office\9.5\Accounting\Misc folder and modify the client number in Client.txt, then restart the install
4. Complete the install and reboot.
5. Apply any previously installed patch updates.
6. Launch Sage Desktop and log in after the System Verification finishes.
7. If there were any changes to the modules installed or version, remove and reinstall the Sage 300 CRE client from a workstation.

How do I use File Tools to back up data files?
How do I use the System Administrator to backup and restore data in versions 17.1 and later?