Error: “The file cannot be reindexed. Only -1 out of a theoretical 0 records could be recovered. You must restore a complete, valid backup in order to continue using your company data."

Solution Properties

Solution ID:

223924850044196

Last Modified Date:

Mon Nov 21 17:55:39 UTC 2022

Taxonomy Path:

Category//Data//Backup

Author:

LegacyAuthorUS

Error: “The file cannot be reindexed. Only -1 out of a theoretical 0 records could be recovered. You must restore a complete, valid backup in order to continue using your company data."

Description

Cause

Resolution

Restore the backup made prior to running the Integrity Check test
Reboot the computer that stores the data
Run the Integrity Check test again. If you get the error again, follow the appropriate step below
- If the first number is larger
- 1. Reindex the file again
  2. If you get the error during the second reindex, you must restore a backup prior to encountering the source issue.
- If the second number is larger, that means there is missing data and you must restore a backup prior to encountering the source issue.

DocLink: Integrity Check Guide
DocLink: What files can be reindexed?

Defect ID

Steps to duplicate