| INTERNAL: Error: "An error occured while retrieving the data for entity FilterReference and operationSet FilterReference_SelectByName in EntityService::GetEntityData" (Security Administration) |
Cause |
The Global folder is corrupt.
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Resolution |
- Have all users log off Sage 300 CRE and Sage Estimating.
- Use the Pervasive Monitor Utility to confirm all users are out. See article 17257, DocLink: How do I use the Pervasive Software Monitor utility (PMU/PSMU) to unlock or close a file on a remote file server from a workstation?
- Once all users are confirmed out, verify that the Global folder and its subfolders have no ~PVWS~.loc file. If this file exists, and step 2 shows no file in use, then delete this file.
- On a Windows Vista or newer operating system, the Global folder is located at C:\ProgramData\Sage\Timberline Office\9.5\Accounting\Global
- On a Windows XP operating system, the Global folder is located at C:\Documents and Settings\All Users\Application Data\Sage\Timberline Office\9.5\Accounting\Global
- Verify the permissions of all subfolders and files in Global\PVData that all users have full control access. This includes any renamed files that may exist.
Note: During the launch of the program, it scans all the files and folders inside the Global\PVData for permissions.
- Verify that the company data folder also has no ~PVWS~.loc file. These are the folders in the prompt that usually comes up when you first launch the software. If this file exists, and step 2 shows no file in use, then delete this file.
- If the issue persists, test with a blank Global folder and rename the CPL.xsr file. Contact a Sr. Analyst for assistance.
- If the issue disappears after replacing the Global folder with a blank one, IT can restore the Global folder and the CPL.xsr (located C:\ProgramData\SAGE\TIMBERLINE OFFICE\9.5\Shared\Config) in its entirety from a known good full backup. Warn users that they may need to re-setup some security or company folders back to the list if the Global folder is not recent.
DocLink: INTERNAL: Tracking cases where Sage 300 CRE Security has to be rebuilt
[BCB:12:Chat 300 CRE US:ECB] |
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