Sage 100 (4.5-2017) and integrated CRM versions (7.1-2017) Product Compatibility Chart

Sage 100 » CRM ¬	Sage 100 4.50 (retired)	Sage 100 2013 (retired)	Sage 100 2014 (retired)	Sage 100 2015	Sage 100 2016	Sage 100 2017
Initial CRM version integrated with this Sage 100 version	CRM 7.1: Sage CRM 7.1 SP 1 for Sage 100 ERP 4.50	CRM 7.1: Sage CRM 7.1 SP2 Hotfix 3 for Sage 100 ERP 2013	CRM 7.2: Sage CRM 7.2b for Sage 100 ERP 2014	CRM 7.3: Sage CRM 7.3 for Sage 100 ERP 2015 (requires Sage 100 2015 product update 1 or higher) *	CRM 7.3: Sage CRM 7.3c for Sage 100 ERP 2016 (KB 69797)	CRM 7.3: Sage CRM 7.3 SP3 for Sage 100 2017 (KB 79212)
Patches available for the initial CRM version (requires initial version be installed first)	CRM 7.1 Patch D hotfix 2 for Sage 100 ERP 4.50 (CRM 7.1 Patch D Security Hot Fix for Sage 100 ERP 4.50) CRM 7.1 Patch H Hotfix 1 for Sage 100 ERP 4.50	CRM 7.1 Patch H Hotfix 1 for Sage 100 ERP 2013 CRM 7.1 Patch I for Sage 100 ERP 2013 CRM 7.1 Patch J for Sage 100 ERP 2013 CRM 7.1 Patch L for Sage 100 ERP 2013 CRM 7.1 Patch N for Sage 100 ERP 2013	CRM 7.2 Patch C for Sage 100 ERP 2014 CRM 7.2 Patch D for Sage 100 ERP 2014 CRM 7.2 Patch G for Sage 100 ERP 2014 CRM 7.2 Patch H for Sage 100 ERP 2014	CRM 7.3 Patch A for Sage 100 ERP 2015 Sage CRM 7.3 SP1 Hotfix 1 For Sage 100 2015 (KB 74626) Sage CRM 7.3 SP2.1 patch for Sage 100 2015 (KB 77020). Sage CRM 7.3 SP3 patch for Sage 100 2015 (KB 78017).	Sage CRM 7.3 SP1 Hotfix 5 For Sage 100 2016 (KB 80385) Sage CRM 7.3 SP2 Hotfix 3 For Sage 100 2016 (KB 80384) Sage CRM 7.3 SP3 Hotfix 7 for Sage 100 2016 (KB 82933)	Sage CRM 7.3.SP3 Hotfix 5 For Sage 100 2017 Patch (KB 80388) Sage CRM 7.3.SP3 Hotfix 7 For Sage 100 2017 Patch (KB 82932)
CRM Upgrades available	CRM 7.1 SP 2 Hotfix 3 for Sage 100 ERP 4.50	CRM 7.2: CRM 7.2b for Sage 100 ERP 2013 (requires product update 4 or higher for Sage 100 2013)	CRM 7.3: Sage CRM 7.3 for Sage 100 ERP 2014 (requires product update 5 or higher for Sage 100 2014)	N/A	CRM 2017: Sage CRM 2017 R1 Update Patch for Sage 100 2016 (KB 81402), Sage CRM 2017 R1 Full Install for Sage 100 2016 (KB 81404) Sage CRM 2017 R2 Patch Installer for Sage 100 2016 (KB 85007), Sage CRM 2017 R2 for Sage 100 2016 (KB 82930) Sage CRM 2017 R3 Patch for Sage 100 2016 (KB 85624), Sage CRM 2017 R3 Full Install for Sage 100 2016 (KB 85622)	CRM 2017: Sage CRM 2017 R1 Update Patch for Sage 100 2017 (KB 81401), Sage CRM 2017 R1 Full Install for Sage 100 2017 (KB 81403) Sage CRM 2017 R2 Patch Installer for Sage 100 2017 (KB 85006), Sage CRM 2017 R2 Full Install for Sage 100 2017 (KB 82929) Sage CRM 2017 R3 Patch for Sage 100 2017 (KB 85625), Sage CRM 2017 R3 Full Install for Sage 100 2017 (KB 85623)
CRM Patches available for the above CRM upgrade (requires CRM Upgrade be installed first)	CRM 7.1 Patch I for Sage 100 ERP 4.50 CRM 7.1 Patch J for Sage 100 ERP 4.50 CRM 7.1 Patch L for Sage 100 ERP 4.50 CRM 7.1 Patch N for Sage 100 ERP 4.50	CRM 7.2 Patch C for Sage 100 ERP 2013 CRM 7.2 Patch D for Sage 100 ERP 2013 CRM 7.2 Patch G for Sage 100 ERP 2013	CRM 7.3 Patch A for Sage 100 ERP 2014 (requires product update 5 or higher for Sage 100 2014 plus prior install of Sage CRM 7.3 for Sage 100 ERP 2014)	N/A	N/A	N/A
Additional Notes			For CRM 7.3 for Sage 100 2014, no patches or hotfixes after Patch A are available - for SP1 or later you will need to upgrade Sage 100 and CRM too	When upgrading Sage 100 from 2014 to 2015, it is possible to use CRM 7.2 for Sage 100 2014 integrated with Sage 100 2015 with limited functions initially while upgrading CRM to 7.3. See additional note below.	Also available for CRM 7.3 integrated with Sage 100 2016: Sage CRM 7.3 SP1 Hotfix 1 For Sage 100 2016 (KB 74627) Sage CRM 7.3 SP2.1 For Sage 100 2016 (KB 77019) Sage CRM 7.3 SP3 patch for Sage 100 2016 (KB 78018) Sage CRM 7.3 SP3 hotfix 7 for Sage 100 2016 (KB 82933)

Notes:

Sage 100 Integration Engine

The Sage 100 ERP Integration Engine varies between Sage 100 versions:
- Integrated Sage CRM 7.1 versions linked to Sage 100 ERP 4.50 are not compatible with Integrated versions of Sage CRM 7.1 linked to Sage 100 ERP 2013 without upgrading CRM
- Integrated Sage CRM 7.2 versions linked to Sage 100 ERP 2013 are not compatible with Integrated versions of Sage CRM 7.2 linked to Sage 100 ERP 2014 without upgrading CRM
- However, Integrated Sage CRM 7.2 linked to Sage 100 2014 may be initially integrated with Sage 100 2015 in an upgrade of Sage 100, see Additional Note below for details.

CRM Upgrades

Sage CRM 7.2b upgrade for Sage 100 ERP 2013 requires Product Update 4 or higher of Sage 100 ERP 2013 which must be installed prior to CRM 7.2 upgrade
Upgrade Patches (for example Sage CRM 7.2 Patch C or Patch D) require the appropriate upgrade version of Sage CRM be installed first (Sage CRM 7.2b)

Additional Note: SageCRM 7.2 for Sage 100 ERP 2014 users are permitted to upgrade just their ERP initially to 2015, giving some time to upgrade their CRM version. However Sage 100 ERP 2015 is designed for SageCRM 7.3.

Note for Sage CRM 7.2 users in Sage 100 2015:
- Sage has no plans to release SageCRM 7.2 for Sage 100 ERP 2015 version or patches.
- Sage is currently only releasing SageCRM 7.3 for Sage 100 ERP 2015 and patches for it.
  - SageCRM 7.2 for Sage 100 ERP 2014 users are permitted to upgrade just their ERP initially to 2015, giving some time to upgrade their CRM version. However Sage 100 ERP 2015 is designed for SageCRM 7.3. Any SageCRM 7.2 for Sage 100 ERP 2014 users who upgraded just their ERP will find that all the enhancements are not available to them. Future development on Sage 100 ERP 2015 will be with SageCRM 7.3. Sage will not be insuring backward compatibility with SageCRM 7.2. Sage 100 ERP 2015 users need to upgrade their CRM version to SageCRM 7.3.

Note: For CRM 2017 (R1, R2, R3) the patch version is for existing CRM 7.2 or later version and will offer Upgrade an Existing CRM option. The Full install is for a new CRM install and does not offer upgrade option.