Confirm the total value of the line item on the receipt matches the total value on the Purchase order.
This issue is common when the value of the line item is changed when receiving the item in Enter Receipts, causing the invoice value of the line item value to offset the commitment totals of that line item in Job Cost.
Option 1:
- Delete the invoice in Purchasing. (see below how to delete invoice)
- Un-commit the receipt in question
- Make necessary adjustments to the line item.
- Commit/Post the Receipt/Invoice
- Send invoices to AP.
Your invoice should now be in Accounts Payable.
Note: If option 1 does resolve issue, there may be a more in depth issue regarding the rejection of the invoices and further research may be needed. Please call support
Workaround - Create the invoice in Accounts Payable directly. (See article below)
DocLink: How do I delete an Invoice in Purchasing?
DocLink: How do I partially pay an invoice in Select Invoices to Pay in Accounts Payable?
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