Option 1: Reboot the computer

1. Reboot the computer.
2. Run the installation again and verify that the installer starts.

Option 2: Download a new copy of the installation package

1. Go to the DocLink: Sage 50—U.S. Edition: Download Portal and download a new copy of the Sage 50 Accounting installer.
2. Once downloaded, run it, and verify that the installation starts now.

Option 3: Run installer as administrator

1. Right-click the install file (Setup.exe for stand alone or server, Clientinstall.bat for workstation) and then select Run as Administrator.
2. Verify that the installer starts now.

Option 4: Delete temporary files

1. Click the Windows Start button. In the Search box type Explorer and then press Enter.
2. In the File Explorer browse to C:\Windows\Temp. Be sure to open the Temp folder.
3. While in the Temp folder, press Ctrl + A to select all files, and then press Delete on the keyboard.
   Note: If any files are in use or otherwise can't be deleted, select Skip.
4. Close the File Explorer.
5. Press the Windows key + R, type %temp% and press Enter. This will take you to the Temp folder in the current user profile.
6. As above, press Ctrl + A to select all, and then press Delete on the keyboard.
7. Close the File Explorer.
8. Run the Sage 50 installation again and verify that it is able to start.

If the installation is still not starting:

It may be a damaged Windows user profile. Try logging into a different administrator profile in Windows, or create a new profile. For assistance, consult your IT group, network administrator, or local computer technician.

Information about creating a new Windows user profile can be found here: https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d