The printer information isn’t user specific in remote configurations unless the UserSettings tag is set to true.

These steps resolve many errors related to reports, including: 

• Error: "Invalid Printer Specified"
• Error occurred while generating a report - please contact your system administrator
• Details: Error executing the report

On the Citrix or Terminal Server where you installed the Sage Fixed Assets client:

1. Edit the C:\Program Files\Sage Fixed Assets\Premier Depreciation or Depreciation Network\ASSTACCT.xml or FASACCT.xml.
2. Within the Default tags, add <UserSettings>true</UserSettings>.
   Note: When you set the UserSettings tag to true, a UserSettings.xml file is created in the user's Application Data folder. This stores the PrinterInf, LastCompanyID, and LastGroupID
   Example: C:\Users\AppData\Local\Sage Fixed Assets - Premier Depreciation.
3. Launch Sage Fixed Assets.
4. Go to File, Print Setup, select the correct printer.
   Note: Have each user select a printer the first time they relaunch before opening a company. This is a onetime configuration.
5. Attempt to run a report.

Settings that can improve Sage Fixed Assets performance in a Citrix or Terminal Server environment:

• <MemoryOptimization>true</MemoryOptimization>
  • Setting this tag improves the usage of memory and speed of the client in a Citrix or Terminal Server environment.
• <ConfigSettingsEnabled>false</ConfigSettingsEnabled>
  • The ConfigSetting.XML file stores any customization to the User Interface. This is a shared resource to all users. When you set the ConfigSettingsEnabled tag to false, any changes made to the User Interface won’t save.
• <UserSettings>true</UserSettings>
  • When you set the UserSettings tag to true, a UserSettings.xml file is created in the user's Application Data folder (C:\Users\<username>\AppData\Local\Sage Fixed Assets - Premier Depreciation). This will store the PrinterInf, LastCompanyID, and LastGroupID.
  • The first time the Client opens, under File, Print Setup, you must select the default printer before continuing to any other process
• <Roaming>False</Roaming> (2023.0 and higher)
  • Manually enter the Roaming tag into the product XML file. When used with the UserSettings tag, after selecting a printer, you can copy customized asset list views created on another system to the remote system.

Tag combinations:

• <UserSettings>False</UserSettings> and <Roaming>False</Roaming>
  • Copy the GlobalViewSettings.xml file to the default location of C:\Program Files (x86)\Sage Fixed Assets\<Sage product folder>
• <UserSettings>False</UserSettings> and <Roaming>True</Roaming>
  • Copy the GlobalViewSettings.xml file to the default location of C:\Program Files (x86)\Sage Fixed Assets\<Sage product folder>
• <UserSettings>True</UserSettings> and <Roaming>False</Roaming>
  • Copy the GlobalViewSettings.xml file to C:\Users\<username>\App Data\Local\<Sage product folder>
• <UserSettings>True</UserSettings> and <Roaming>True</Roaming>
  • Copy theGlobalViewSettings.xml file to C:\Users\<username>\App Data\Roaming\<Sage product folder>

See How to Customize the Asset List for more information on My Views.