• A change was made to a fully paid invoice to add new distributions that net to zero and these distributions were paid under a different payment. The original payment was subsequently voided and Restore open invoices was not selected.
• A prior partial payment that paid one or more distributions was voided and the invoice was not restored.
• Also see article 103360 DocLink: Invoice record is not found for distributions that still exist in Accounts Payable

Contact Sage 300 CRE Support to request a file fix with Sage Professional Services Group (there is a fee associated with these services).

TIP: To avoid this situation, it is best practice to always leave Restore open invoices selected when voiding payments. Then make adjustments to the invoice in Change Invoices if needed.