Solution Properties
Solution ID:
224924750069011
Last Modified Date:
Thu Nov 14 17:03:36 UTC 2024
Taxonomy Path:
Category//Installation
Author:
[email protected]
Sage Paperless Construction: Error during install of Crystal Reports
Description

Error messages you can receive

  • An error occurred while trying to install Crystal Reports. Exit Code: 1603
  • Module C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise X! 4.0\win32_86\crtslv.DLL failed to register. HRESULT -2147010895. Contact your support personnel
  • peReport error when try to view a report "Load Report Failed"
    Program: peReport
    Error: System.TypeInitializationException; CrystalDecisions.Shared.CrystalReportsException
    Description: The type initializer for 'CrystalDecisions.CrystalReports.Engine.CRPE' threw an exception.; Could not load C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.DLL
Cause
Resolution

CAUTION:

This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.

Before you begin

You have Sage 300 CRE installed on the machine

Don't remove Crystal Reports if you have Sage 300 CRE 18.4 or greater. The SPC Crystal Reports components aren't compatible for Sage 300CRE 18.4 and higher.

If Sage 300 CRE is on the system, test if Crystal Reports works within the accounting application.

  1. Go to Address Book, Reports, Company Directory (CR).
  2. Preview this report.
  3. If Crystal Reports works with in Sage 300 CRE, ignore the original error. Skip installing Crystal with SPC.
  4. Continue the SPC installation.
  5. Test running a report after installation completes. Go to Retrieve, Reports, Sage Paperless Setup, User Setup Detail Report.
  6. Preview this report.
  7. If Crystal Reports works in both applications, you don't need to proceed with the solutions below.

You don't have Sage 300 CRE installed on the machine

If Crystal Reports doesn't work after deploying SPC, sync the SPC add-ins. After syncing the add-ins, proceed with the solutions below until you resolve the error.

Remove Crystal, reinstall from SPC

  1. Remove Crystal and the Report Viewer (from Crystal) from Programs and Features.
  2. Rename any Crystal folders left behind in Program Files (x86).
  3. Launch Sage Paperless Construction using right-click and Run as administrator.
  4. Run the Sage Paperless Construction Add-In Install for Crystal.

You can't install Crystal

If you still can't get Crystal to install, complete the next steps.

  1. Install the Microsoft Visual C++ 2005 Runtime components. Work with your IT professional for assistance with this process.
  2. Install the Crystal add in.
  3. If an error comes up on only the secldap.dll while installing, click Continue. It only uses the secldap.dll file for Novel "LDAP" authentication for reports.

Install .NET and C++

  1. Remove Crystal Runtime on the workstation.
  2. Install Windows Updates for .NET and Visual C++.
  3. Reboot.
  4. Run vcredist_x86.exe.
  5. Launch Sage Paperless and install the Crystal add-in.
Steps to duplicate
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