Do NOT remove Crystal Reports if you have Sage 300 CRE 18.4 or greater.

If Sage 300 CRE is on the system test if Crystal Reports works within the accounting application. For example, go to Address Book, Reports, Company Directory (CR) and preview this report. If Crystal Reports works with S300CRE ignore this error and skip installing Crystal with Sage Paperless Construction. Continue the Sage Paperless installation and test running a report after installation completes. For example, go to Retrieve, Reports, Sage Paperless Setup, User Setup Detail Report and preview this report. If Crystal Reports work in both applications nothing further is required.

If Crystal Reports is working for Sage 300 CRE you do NOT want to remove it or you will need to reinstall Crystal Reports following the steps in KB 20915 for DocLink: How do I reinstall Crystal Reports components? to reinstall the Sage 300 CRE Crystal Reports. The Crystal Reports components with Sage Paperless Construction is not compatible for Sage 300CRE 18.4 and greater.

If Sage 300 CRE is not on the system and after deploying the latest version of Sage Paperless Construction Crystal Reports is no longer working then please have the server admin go to the SPC Dashboard on the server and Sync Addins prior to trying to install Crystal Reports add ins on the workstations. See article DocLink: Sage Paperless Construction: How do I update or Sync Addins? Then procee with the solutions below.

Solution I:

1. Remove Crystal and the Report Viewer (from Crystal) from Programs and Features
2. Rename any Crystal folders left behind in Program Files (x86)
3. Run the Sage Paperless Construction Add In Install for Crystal.
   Tip: Launch Sage Paperless Construction using right-click Run as administrator in case UAC is enabled.

Solution II: If the you still are unable to get Crystal to install

1. Install the Microsoft Visual C++ 2005 Runtime components. (To get the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86) you may need to speak to your systems technician, they can be obtained it from the Microsoft website).
2. Install the Crystal add in.
   Note: If an error comes up on only the secldap.dll while installing, click on Continue; the secldap.dll file is only used for Novel "LDAP" authentication for reports.

Solution III:

1. Remove Crystal Runtime on the workstation
2. Install Windows Updates for .NET and Visual C++
3. Reboot
4. Run vcredist_x86.exe
5. Launch Sage Paperless and install the Crystal add in.