| | Managing User Licenses in Sage Fixed Assets |
| Resolution | To view and deactivate licensed computers:
- For Network products, on the server, go to: Start, Programs, Sage Fixed Assets, Tools, Database Utility - Network Depreciation & Tracking, click Registration
- For Premier products, on the server, go to: Start, Programs, Sage Fixed Assets, Tools, Registration - Premier Depreciation & Tracking, click Registration
Note: If you are unable to find the Sage Fixed Assets program group in Windows Explorer: - For Network: Go to C:\SFAServ\Network Clients\100BSNETREG.EXE
- For Premier: Go to C:\SFAServ\Premier Client\500BSNETREG.EXE
- Select the product and click Manage Seats.
- From Show Licensed Computers, select the checkbox for the computers to deactivate and click Deactivate.
Notes:
- Only a limited number of deactivations are allowed. If you select multiple computers to deactivate, each computer counts against the Remaining Deactivations
- When the Remaining Deactivations is zero, contact Live Chat below and request a deactivation reset code
- To use a code, click on Reset button, enter the reset code, click Reset and the Remaining Deactivations will return to the maximum allowed
To activate users: - If the user has launched and connected Depreciation, their machine will show in Seat Management under Show Unlicensed Users. Select the machine and click Activate to manually activate
- If there is an available seat, new connections to the server will take a seat automatically
To view which computers/users have access to the product from a client workstation: - Go to Help, Registration, highlight the product and click on View Seats. The Seat Information dialog will display the total number of client connections allowed. You cannot remove or add machines from the client program.
- Licensed Computers: lists the first computers to connect to the server. There will be no apparent change in the client connection until number of clients which connect exceeds your Available Seats + 1
- Unlicensed Computers: lists all other computers to connect to the server after the number of clients connected exceeds your Available Seats + 1
Note: - If you have any questions regarding your current license agreement refer to the EULA or call the Sage Fixed Assets Sales Department at 1-800-368-2405. Sales can also assist with the purchase of additional seats.
- There is a workaround for Remote Access where the client program is installed on more systems than the seat license allows. Click the Chat Now button to contact support. Once you get to a technician, ask for information on the Pooled Environment workaround. Provide information on the version, the number of installations of the client there will be, and the total number of users accessing the product.
- When the number of computers/users exceeds the Available Seats, there is an additional 7 Day Grace Period. Once the grace period expires, you will need to deactivate a workstation to allow access. See The 7 Day Grace Period for more information.
[BCB:165:Chat Fixed Assets US:ECB]
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