• Remote Data Access is a service that enables you to store your company database in the cloud and then access it from anywhere you have Sage 50—U.S. Edition installed and have Internet access.
• For SAN members and customers with a Sage 50c subscription plan, the Remote Data Access service is included, at no additional cost, as long as the subscription remains active.

Why use Remote Data Access?

• Provides a secure, convenient means of accessing data from multiple locations
• Eliminates the need to carry data to and from different locations using a USB drive
• Accountants can access client data without leaving the office

Who should use Remote Data Access?

Remote Data Access was intended to be used in the following situations:

• Business owners who want to have access to their data from the office or from home
• Small businesses where the accountant enters all or nearly all of the accounting information

Will Remote Data Access allow a remote user to access the company at the same time as users in the office?

• No, Remote Data Access can be used in a multi-user (network-server) environment; however, by default only one user at a time can be logged in and making changes in a company shared on Remote Data Access.  Another user can log in, but will be in read-only mode until the first user logs out.
• Sage 50 Accounting version 2019.1 introduced Remote Data Access Multi-User.  This version is available as a separate purchase and allows multiple users to log into and edit a shared company simultaneously, up to the number of user licenses your company possesses. Refer to Getting Started with Remote Data Access Multi-User.
• If you don't have Remote Data Access Multi-User and want to allow multiple users on the local network to access the company, sharing of the company must be Paused or Stopped.

What steps do I need to complete to share and use a company on Remote Data Access?

1. Share a company. See How do I share a company using Remote Data Access?.
2. Add users to access the shared company. Refer to How do I add users to Remote Data Access?.
3. Close shared company.
4. At the second location, download shared company. See How do I download a company shared with Remote Data Access?.

Will I have to download the company every time I access it?

No, you only need to download the company one time per computer. Once the company is downloaded, it will sync with the data in the cloud.

What are the system requirements for Remote Data Access?

• The latest release of Sage 50c Accounting must be installed on each computer that accesses a shared company
• Requires one of the following Internet browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
• A high-speed internet connection (a hard wired connection is recommended)
  • Download speed should be at least 25mbps and upload speed should be at least 10mpbs

Can I use Remote Data Access as an online backup?

This is not the intended use for Remote Data Access and is therefore not recommended.
Note: If sharing of a company is stopped, the data on the cloud will be deleted.

What Remote Data Access terminology do I need to understand?

• Sage Account: is the authentication system that provides a single sign-on solution for all Sage services. You need to link each Sage service using your Sage Account that is registered within the Sage portal.
• Owner:
  • The data owner is interpreted by Remote Data Access to be the Sage Account that initially shares the company to the Remote Data Access server. The data owner acquires certain rights
  • Only the data owner can stop sharing (remove the company from the Remote Data Access server)
• Payload:
  • A payload is a collection of data that represents a change in the database. It combines all of the changes into a payload, which consists of one single transaction.
• Rebase:
  • The rebase is a backup that includes the payloads.

Is there a limit of data files with Remote Data Access?

Currently, there is not a limit to the number of companies you can share or the combined data size of all companies.  However each individual company has a data size limit of 5.3GB including attachments and archives.  If your company's database size is larger than 5.3GB, you can use the purge process to reduce the database size; refer to How to Purge data.

Where are the Remote Data Access servers located?

Currently the Remote Data Access servers are leased from Amazon and all Amazon servers are in the U.S.

If data from Sage 50 is stored on a server rather than a local drive, will there be any issues in uploading to Remote Data Access?

No.

If a user is removed from the list of users of the Remote Data Access​​​​​​​ company file, what happens to the Sage 50 data file currently on their system? Can the database be opened at all on that person's computer so that the data can be seen?

If a user is removed from access to a Remote Data Access company, they will still have a local copy of the company that can be opened, but it will no longer be synchronized and it will be out of date.