Error: "You Cannot Use Sage 50 right now because the serial number(s) you have..." when data path files are damaged
Description
Cause

Damaged data path files

Resolution
  1. Open Computer
  2. Browse to your data path, follow Article ID 10165: DocLink: "How to find data path and program path "
  3. Delete or rename the following files:
  • ENVSESS.DAT
  • ENVSETNG.DAT
  • ENVUSER.DAT
  • SERIAL.DAT
  • SERIAL.DAT.BAK
  • *.LCK
  • *.PTL
  • ClientInfo.xml
  • Entitlements.xml
  • SoftwareInstallations.xml
  1. Verify program now opens with no error

Note:

DocLink: How to find data path and program path
DocLink: How to activate Sage 50—U.S. Edition
DocLink: How to close open files on Microsoft Windows Server 2008 R2 and 2011
DocLink: How to close open files on Server 2008/2012/2016, Windows 7/8/10
Defect ID
Steps to duplicate
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