Solution Properties
Solution ID:
224924950077326
Last Modified Date:
Mon Nov 21 17:55:39 UTC 2022
Taxonomy Path:
Category//Performance//Connectivity//Product
Author:
LegacyAuthorUS
Error: "There was a problem activating..." when data path files are damaged
Description
Cause

Damaged data path files.

Resolution
  1. Open Computer
  2. Locate your data path, following DocLink: How to find data path and program path.
  3. Delete or rename the following files:
  • CLIENTINFO.XML
  • ENVSESS.DAT
  • ENVSETNG.DAT
  • ENVUSER.DAT
  • SERIAL.DAT
  • SERIAL.DAT.BAK
  • *.LCK
  • *.PTL
  1. Verify the program now opens without error.

Note: If you cannot delete all of the above files, follow DocLink: How to close open files on Microsoft Windows Server 2008 R2 and 2011" or DocLink: How to close open files on Server 2012?.

DocLink: How to find data path and program path
DocLink: Error: "There was a problem activating. Please try again later." or "There was a problem with the activation files for Sage 50."
DocLink: How to close open files on Microsoft Windows Server 2008 R2 and 2011
DocLink: How to close open files on Server 2008/2012/2016, Windows 7/8/10

[BCB:161:Chat 50 US:ECB]

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