Verify the payroll subscription expiration date
- Open Library Master, Setup, System Configuration.
- Select the Modules tab.
- Verify the expiration date.
Update the registration information
If the expiration date doesn't show the current renewal date:
- Open the Registration tab.
- Confirm that the activation keys in use match those found on the Sage Customer Portal at https://customers.sagenorthamerica.com/.
- Select Update.
- Verify that the expiration date displays the correct date.
Contact Sage for subscription assistance
If the expiration date remains incorrect, contact a Sage Sales Advisor or Sage Customer Support for assistance.
- Sales Advisor: 1-888-721-8989
- Sage 100 Customer Support: 800-854-3415
- Call before the date shown in the subscription error message to avoid service interruptions.
Additional information
- Monthly plans renew during the evening update on the monthly expiration date.
- Payment issues prevent the subscription plan from updating.
- In versions 2016.4 and 2017.1, the message appears after plan expiration.
- This timing allows the next monthly billing cycle to update the subscription.
- Note: You’ll be unable to process and update payroll after the date shown in the error message until you renew the subscription.
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