| Fully paid invoice or Open invoice with distribution showing in Select Invoices to Pay for $0.00 (Include for Pmt still marked on paid invoice or distribution) |
Cause | The Included for Pmt selection did not get cleared on the invoice and/or distribution(s) when it was originally paid. |
Resolution | [BCB:5:Third-party support:ECB]
- In Accounts Payable, from the Tasks menu, select Change Invoices.
- Select the invoice.
- Increase the invoice amount and distribution amount by a penny (.01) for each distribution line that needs to be corrected.
Note: If the distribution has Commitment and/or Job information, they must exist in Job Cost to change or pay the invoice. - Click Accept Invoice.
- You should receive the message "This invoice is included for payment and the changes you have made will de-select the invoice." Click OK.
- Note: If you do not receive this message, proceed with the following steps:
- Finish out of Change Invoices.
- Go to Tasks, Select Invoices to Pay, On-screen List.
- Click Start.
- Find the invoice and remove the selection (unmark the invoice).
- Go to the distribution level and verify the distributions are not selected. Go to step 11 if the distributions are not selected.
- If the distribution is still selected, click the Partial... button and enter a penny in the Pay now field and click OK.
- Remove the selection for the distribution.
- Repeat steps 6 and 7 for each distribution line that cannot be deselected.
- Click on Invoices button to return to the Invoices window.
- The invoice is now deselected (no longer checked), remove the selection if it is still selected.
- Click OK then Close.
- Go back to Tasks, Change Invoices.
- Select the invoice again and remove the extra pennies from the invoice amount and the distribution(s) that were changed.
- Click Accept Invoice.
- Verify the invoice is now removed from the Select Invoices to Pay task.
Note: If the payment selection will not stay cleared (you remove the check mark but the selection comes back when you refresh), a file fix will be needed. Contact Sage 300 Construction and Real Estate Customer Support.
[BCB:156:Chat 300 CRE US:ECB]
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