AR Invoice Adjustment, Credit Memo, Debit Memo does not update the original invoice

Solution Properties

Solution ID:

225924150079900

Last Modified Date:

Fri Apr 08 15:30:37 UTC 2022

Taxonomy Path:

Category//Reporting

Author:

LegacyAuthorUS

AR Invoice Adjustment, Credit Memo, Debit Memo does not update the original invoice

Description

Cause

Resolution

Separate Adjustment records are maintained in history to keep the original invoice in it's original state.

DocLink: How to adjust an Accounts Receivable invoice or credit memo

Defect ID

Steps to duplicate

1. Go to Accounts Receivable / Main / Customer Inquiry and select customer 01-ABF. 2. Go to Invoices tab. Leave Customer Inquiry open. 3. Go to Accounts Receivable / Main / Invoice Data Entry. 4. Enter invoice number 0100041. 5. Select customer 01-ABF. 6. Click Yes to Invoice already exists. Would you like to adjust? 7. Go to the lines tab and enter C for item code and enter comment in comment column and accept the invoice. 8. Update the Sales journal. 9. Refresh Customer Inquiry. 10. Drill down on the invoice in the upper grid and note that the comment is not there. 11. Drill down on the adjustment transaction in the lower grid and note that the comment is there.