Notes: Finding you Registration information:

1. Log in to the Customer Portal at https://customers.sagenorthamerica.com and once logged in:
   • Under Activation Codes, Details, under the Select Product: drop down, select the correct Product and the Serial number and Activation code will be listed there
   • Under My Account, Profile Details and the Company ID: will be listed listed there
2. If you cannot find the Customer number, Serial number and/or Activation code, contact Support Chat from the link below or contact your Sales Rep.

Other Notes:

• You don't need a new Activation Code when updating the product version.
• For versions 2022.0 and higher: Sage Fixed Assets products can pull your registration information with only your customer number and serial number

Note Subscription Plans on renewal: The unlocking codes in Fusion or from the Customer Portal will not update. If currently using the Sage Fixed Assets version 2021.1 or prior, it is recommended to update and use the automated process to get the Subscription plan expiration date to advance properly. Otherwise you will need to contact support or your Sales rep to get an updated unlocking code.

Automated Method:

1. On the server where the Sage Fixed Assets - Premier Server components are installed:
   • In the Database Utility - Premier Planning, click the Registration button
   • Or go to: Start, Programs, Sage Fixed Assets, and select Registration - Premier Planning
   • Or from a workstation where a Sage Fixed Assets - Premier Client is installed: Go to: Start, Run, browse to: \\Servername\SFAServ\Premier Client\500BCNETREG.EXE
2. Once the Registration Status dialog is open: Click Register, enter your Customer number then your Serial Number and click Activate
   • An internet connection is required for this process
   • Your Customer number is a 10 digit number starting with 400
   • Your Serial number is 9 digit number with a dash (e.g. XXXX-XXXXX)
3. Then the Sage Fixed Assets will search for your licensed products, once verified click OK and you will be returned to the Registration Status dialog and you will see your registered products. Ensure the expected product(s) have the status of Purchased or Subscribed and the Subscription Expiration Date: is for a future date

Manual Method:

1. On the server where the Sage Fixed Assets Premier Server components are installed:
   • In the Database Utility - Premier Planning, click the Registration button
   • Go to: Start, Programs, Sage Fixed Assets, Registration - Premier Planning
   • Or from a workstation where Sage Fixed Assets - Premier Planning is installed, Go to: Start, Run, browse to: \\Servername\SFAServ\Premier Client\500BCNETREG.EXE
2. Once the Registration Status dailog is open: Click Register, enter your Customer number and Serial Number, click Enter Code, enter your Activation Code and, if prompted, the Unlocking code: (subscriptions only)
   • The dash in the serial number is required. (e.g. XXXX-XXXXX)
   • For the Activation Code it will not allow a copy/paste of the full string: each 4 character set must be keyed and tab or click between the boxes.
3. If manually entering a Subscription unlocking code:
   • For 2021.1 and prior: On the populated Activation Code dialog do not change anything, click OK and there will be a prompt to enter an Unlocking Code
   • For 2022.0 or higher: Populate both the Activation Code and the Unlocking code section
4. Click OK, and you will be returned to the Registration Status dialog and you will see your registered products. Ensure the expected product(s) have the status of Purchased or Subscribed and the Subscription Expiration Date: is for a future date
5. Click Close on the Registration Status dialog

[BCB:165:Chat Fixed Assets US:ECB]