Accounts Receivable and General Ledger are out of balance (Missing batches)
Description
Cause
Batches exist in one application and not the other.
Resolution

Print the list of batches in Accounts Receivable:

  1. From the Accounts Receivable Reports menu, select Reconciliation, Batch reconciliation to GL.
  2. Enter the Accounting dates from and to for the period you are reconciling.
  3. Click Start to print the report.

Print the list of batches in General Ledger:

  1. From the Accounts Receivable Reports menu, select Reconciliation, Batch reconciliation from GL.
  2. Enter the Accounting dates from and to for the period you are reconciling.
  3. Click Start to print the report.

Compare both reports to verify that all batches exist on both reports. If a batch is missing from one report, review the batch details on the other report and make the necessary corrections.

DocLink: Accounts Receivable and General Ledger are out of balance
DocLink: Accounts Receivable and General Ledger are out of balance
Defect ID
Steps to duplicate
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