Note: Follow each step in order.

1. Start the reconciliation process:

• Review How do I reconcile Accounts Receivable to General Ledger? to determine if you are out of balance before following the steps below.

2. Verify everything posted in AR and GL:

• See Accounts Receivable and General Ledger are out of balance (Unposted Entries)

3. Check for entries originated in an application other than Accounts Receivable, Billings or Service Management:

• See Accounts Receivable and General Ledger are out of balance (Invalid entries to General Ledger account)

4. Overbilled retainage:

• See Accounts Receivable and General Ledger are out of balance (Overbilled Retainage)

5. Customer Cash Receipts are included on the Aging Report

• If in AR Settings, GL Settings, Balance Sheet Accounts the account for Customer Cash Receipts is NOT your Accounts Receivable account, run the aging with a condition of Cash Receipt Type NE to Customer Cash Receipt.
• See How do I reconcile to my AR customer cash receipt account?

6. Batches missing from General Ledger or Accounts Receivable:

• See Accounts Receivable and General Ledger are out of balance (Missing batches)
• See The Accounts Receivable Batch Reconciliation from and to GL Reports do not reconcile when using Service Management.

7. Entries posted to the wrong GL account:

• See Accounts Receivable and General Ledger are out of balance (Entry went to the wrong account)