1. Start the reconciliation process:

• Review How do I reconcile Accounts Receivable to General Ledger? to determine if you’re out of balance before following the steps below.

2. Verify everything posted in AR and GL:

• See Accounts Receivable and General Ledger are out of balance (Unposted Entries)

3. Check for entries originated in an application other than Accounts Receivable, Billings or Service Management:

• See Accounts Receivable and General Ledger are out of balance (Invalid entries to General Ledger account)

4. Overbilled retainage:

• See Accounts Receivable and General Ledger are out of balance (Overbilled Retainage)

5. Aging Report includes Customer Cash Receipts

• Verify if the Customer Cash Receipts account in AR Settings, GL Settings, Balance Sheet Accounts is the same as your receivables account
• If it isn't, run the aging with a condition of Cash Receipt Type NE to Customer Cash Receipt
• See How do I reconcile to my AR customer cash receipt account?

6. Batches missing from General Ledger or Accounts Receivable:

• See Accounts Receivable and General Ledger are out of balance (Missing batches)
• See The Accounts Receivable Batch Reconciliation from and to GL Reports do not reconcile when using Service Management.

7. Entries posted to the wrong GL account:

• See Accounts Receivable and General Ledger are out of balance (Entry went to the wrong account)