You have previously exceeded the number of unique employees by running tax calculation for more than your tier count in one month.

OK was selected previously at the following message:

You are attempting to pay more employees than your payroll subscription allows. You can continue processing payroll for additional employees through xx/xx/xxxx. After this date you must upgrade your subscription to process payroll for more than yy employees.

If Cancel had been selected, it would have stopped the tax calculation so the excess employee(s) could be removed.

The Tier Count is calculated in the Tax Calculation process. It does not matter if you remove the employee from data entry after they have been run through the tax calculation as they have already been counted. The actual count is not determined by how many checks are printed or updated.

Employees run through tax calculation are reset every month based on the system date.

Only one 45 day grace period is received allowing you to exceed your tier count during that 45 days only.

After the 45 day grace period, no employees over the tier count can be run through tax calculation without purchasing an upgraded tier

• During the 45 days grace period, you will be allowed to exceed the tier purchased and run excess employees through the tax calculation without purchasing an upgraded tier count.
• You will continue to receive in tax calculation process:
  • "You have previously processed payroll for more employees than your payroll subscription allows. As of xx/xx/xxxx, you cannot process payroll for more than yy employees. Please contact Sage to upgrade your subscription."
• After the 45 day grace expiration date, you will receive the following message when performing Payroll Tax Calculation:
  • "Your payroll subscription allows you to process payroll for up to yy employees. You currently have xx active employees. Please contact Sage to upgrade your subscription."
• Selecting Proceed after the expiration date, will give you a new message when exceeding the tier count.
  • "You cannot run Payroll Tax Calculation because you are attempting to pay more employees than your payroll subscription allows. To process payroll for more than 25 employees each month, you must upgrade your subscription."
• See Attachments for actual screen shots of messages

Note: After the 45 day grace period has expired, you are not allowed to process more than your tier count through tax calculation in any month (based on system date) unless you increase your tier count by contacting your Business Partner or Sage Account Manager.

 If the tier exceeded is questionable based on the calculation information do the following.

1. Customer Account #
2. Contact Information
3. Is the customer receiving PR Tier has been exceeded warning message, and still have 45 day grace period? What is the date in *info for exceeded tier count?
4. Is the customer attempting to do Payroll but have gone past their grace period and cannot proceed with tax calculation?
5. Exact version and Update that are installed.
6. Analyst to Verify correct product keys are activated (Library Master, System Configuration, Registration tab matches Fusion).
7. Analyst to Use Sage 100 Key Validation utility to confirm "Employee payroll tier" count in Library Master, System Configuration, Modules tab matches Fusion
8. Call (800) 854-3415 to open a new support ticket, then email [email protected] the following files:
   1. Sy_System.m4t
   2. Sy_ActivityLog.m4t
   3. Sy_Metering.m4t
9. Use the File, Registration option on the desktop menu to access the registration information on System Configuration:

 NOTE: Users are to remain out of Sage 100 until the corrected files are replaced.