Solution Properties
Solution ID:
225924350085812
Last Modified Date:
Fri Apr 07 12:35:03 UTC 2023
Taxonomy Path:
Category//Integration//Other 3rd party software
Author:
[email protected]
Error: "We're having issues connecting to your service" when running WebSync Wizard
Description

Cause
  • Unsupported operating system
  • Temporary IPv6 Addresses
  • Hardware firewalls such as Barracuda or SonicWall
  • Unusual or suspicious network activity triggering reCAPTCHA security check
Resolution
[BCB:3:Network warning:ECB]


Beginning with the 2023 release, expected in Fall 2022, we are retiring integration between Sage 50 US and BenefitMall. If you are currently using the payroll options offered by BenefitMall to run payroll in Sage 50 US, you will need to contact BenefitMall for alternative solutions.

Option 1: Unsupported operating system

Check your version of Windows. Windows Vista is no longer supported, so the WebSync Wizard will no longer work with this operating system. This is true also for unsupported server operating systems such as Windows Server Standard 2007. See System Requirements: Sage 50—U.S. Edition 2023 for the supported Windows versions.

Option 2: Temporary IPv6 addresses

  1. Press the Windows key + R to open a Run line.
  2. Type in cmd and press Enter to open a command prompt.
  3. At the command prompt type ipconfig and press Enter.
  4. If you see multiple Temporary IPv6 Addresses, this is the cause. Try setting Windows to prefer IPv4 over IPv6.
  5. Test the WebSync Wizard.

Option 3: Hardware firewall/internet security

  • Change Internet security gateway/hardware firewall settings to allow Internet communication to the payroll sync servers
  • In Internet security gateway/hardware firewall settings, add peachpay.com, peachtree.com, sage.com, gstatic.com, and cdn.eu.auth0.com to the white list
  • Also, in the Control Panel, go to Internet Options, Security, and select Trusted Sites. Add peachpay.com, peachtree.com, sage.com, gstatic.com, and cdn.eu.auth0.com to Trusted Sites.

Option 4: Unusual network activity triggering Google reCAPTCHA security check

Open your Internet browser and go to https://sync.peachtree.com. If you are met with a reCAPTCHA "I'm not a robot" security check, then it is likely that Google is detecting activity on your network that it deems unusual or suspicious. This same security trigger may be blocking the websync.

Contact your network administrator and/or your Internet Service Provider for assistance.

Option 5: Your Internet Service Provider (ISP) is experiencing DNS or connectivity issues

Your Internet connectivity may seem perfectly fine, but your Internet service provider may still be having issues that prevent you from accessing certain websites. Verify with your ISP that they are not experiencing DNS issues, routing issues, or other connectivity issues that may be preventing you from reliably accessing https://sync.peachtree.com.

You may be able to check reported issues for your ISP in your service area at https://downdetector.com.

Option 6: If the error only occurs in one company and other companies can sync

  1. Make a backup of the company and perform an expendable file cleanup. Refer to Create a clean data folder and expendable file cleanup.
  2. Try running the WebSync Wizard again.


[BCB:161:Chat 50 US:ECB] 



Steps to duplicate
Related Solutions