Always create a backup of your data before following this process. If necessary, seek the assistance of a qualified Sage business partner, network administrator, or Sage customer support analyst. Completion of this process can result in loss of non-critical data in the program, including Track-It statuses, existing linked attachments, and alerts. To determine the function of files being excluded/removed, refer to How can I determine what files are used for what purpose in the program files and data path directory? If using Microsoft 365 you must rename the original folder and create a new folder with the original name. Microsoft 365 data is tied to the folder name and the computer that uploaded it. Section 1: Create a new folder and copy and paste only the essential files - Set the computer to show file extensions and hidden files.Follow How to show file extensions and hidden files, folders, and drives.
- Identify the name and location of your data directory. Follow How to locate company directories.
- Locate the program path and data path. Follow How to find data path and program path.
- Browse to the data path.
- Inside the data path, create a New Folder by right-clicking on a blank area. Select New and then Folder.
- Rename the new folder by right-clicking on it and selecting Rename. Type the new name. This can be any name unique to any existing folders in that location.
- Open the original company data folder and copy the following files and folders and Paste into your new folder:
- .DAT files
- Version.txt
- KMSKeys.xml
- KeysBackup folder
- ATTACHMENTS folder
- Open your company with the new folder (go to File, Open Company or select Browse on the Open an Existing Company screen).
- Verify that you can open with no error.
- If you still are receiving the error, proceed to the next section.
Section 2: Delete expendable DAT files from the clean data folder - Browse to the clean data folder you created in Section 1.
- Delete the following files:
ADVDATA.DAT | ADVHIST.DAT | ALARM.DAT | ALERT.DAT | ATMNTBDL.DAT (attachments will be lost) | ATTCHMNT.DAT (attachments will be lost) | AUDITTR.DAT | COSESS.DAT | EVENTLOG.DAT | Evntcls.dat | Jrnlcls.dat | RPTDATA.DAT (custom reports will be lost) | UserPref.DAT | ATTACHMENTS folder (attachments will be lost) | All "old" files (search for old* and *.old) | All .MKD files (search for *.MKD) | All .PTR files (search for *.PTR) |
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- Open the new company folder.
- Click Yes to all prompts to create new empty files.
- Verify that you no longer receive error.
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