Unable to launch the License Administrator application in 17.1 and later
Description
Cause
The Sage CRE 300 Hosting Framework Service needs to be started/restarted.
Resolution
CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.
CAUTION:This solution needs advanced Operating System knowledge. Consult your system administrator for help. Sage isn't liable for issues caused by improper changes to the Windows Registry. Always back up your data before applying advanced solutions. CAUTION:Sage support can't assist with third-party products, hardware, report customizations, or state and federal tax questions. Refer to our Scope of Support for more info. Contact your Sage business partner, network administrator, or accountant for assistance.
Run or Open the Services.msc window.
Stop and Start the "Sage CRE 300 Hosting Framework". (Service.msc may need to be Run as administrator if the options to Stop and Start the service are not available)
Open "License Administration"
Click on Change Registration
Re-enter in the Customer's Account ID and Registration Name
Then click"Save and Update"
Choose to Allocate all uses or One Use
Open Sage Desktop and should be able to open the program
Please Note: If after a reboot on the server creates this error again, the Sage CRE 300 Hosting Framework may need to be set to a "Automatic (Delayed)" startup type, under the Services.msc > Right-click on "Sage CRE 300 Hosting Framework" > Properties > Startup Type
CAUTION: This solution requires advanced knowledge of Windows security and network settings. Sage isn't responsible for any issues that arise from changes to these settings. Ensure you back up all system and application databases necessary for a complete restoration. It's advisable to contact a certified consultant or your system administrator for assistance.