| Files are being locked by third party programs (Sage Paperless Construction, TimberScan, MyAssistant, etc) |
Cause | This was determined to be caused by the ODBC tssimba file.
This has been reported in the following versions:
- 17.1 with Sage Paperless Construction and MyAssistant
- 18.1 and 18.2.1 with third party programs that utilize ODBC
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Resolution |
Note: Third-party developers should add the following to their connection string that they use when connecting with Sage 300 CRE. This will prevent their ODBC connection from leaving files locked open: KeepFilesOpen=0
Option 1:
Upgrade to Sage 300 Construction and Real Estate version 18.2.2 or newer:
- Make sure all users are out of Sage 300CRE and related programs.
- Stop the Sage Replicator (if using). See article ID 86272 DocLink: How to stop Mobile Projects Replicator (SQL Replicator)
- Download and install Sage 300 Construction and Real Estate 18.2.2. See article ID 90672 Download Sage 300 Construction and Real Estate 18.2 Accounting
- Restart Replicator (if using).
- Apply update from third party program.
Known third party versions required for version 18.2:
Notes:
- If you are version 18.1 or 18.2.1 and are unable to perform the required updates at this time, continue to use the current workaround of stopping the third party services/programs.
- If you are on version 17.1 and are unable to update to 18.2.2 or newer at this time, upgrade to version 17.1 Rev 8 and apply the 17.1.8 fix.
Option 2 (version 17.1):
Important note: This fix is only compatible with version 17.1 Rev 8
Follow these steps on the server and workstations:
- Make sure all users are out of Sage 300 CRE and related programs (Sage Paperless Construction, My Assistant, etc - and stop services).
- Stop the Sage Replicator (if using).
- Download and install Sage 300 Construction and Real Estate 17.1 Rev 8 from article 84956 (login required): Download Sage 300 Construction and Real Estate 17.1 Rev 8 Accounting
- Download the 17_1_8_odbc_hotfix_1.zip in the Attachments section below and unzip to extract the new tsSimba.dll.
- Browse to C:\Program Files (x86)\Timberline Office\Shared\.
- Rename the existing tsSimba.dll (ie orig_tssimba.dll).
- Copy the new tsSimba.dll from step 4, into the Shared folder.
- After all machines have been updated, restart Replicator (if using).
- Apply the update from the third party program.
Known third party versions required for version 17.1:
DocLink: How do I use the Pervasive Software Monitor Utility (PMU/PSMU) to unlock a file on a server that uses a Windows operating system? DocLink: Sage Paperless Construction: How do I stop or start the Paperless services? Attachment: 204_20230425125449_18.2.1odbchotfix1.zip Attachment: 348_20230425125449_17_1_8_odbc_hotfix_1.zip
[BCB:156:Chat 300 CRE US:ECB] |
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