| When I click the icon, the program either hangs on a gray screen or does nothing at all |
Resolution | Note: It is recommended that you first install the latest Windows updates. To check for updates, click Start, Settings, Update & Security Settings, Windows Update. - Right-click the Sage 50 Accounting desktop icon and select Properties.
- Click the Compatibility tab.
- Uncheck the box next to Run this program in compatibility mode for. If the option is grayed out, check Change settings for all users at the bottom.
- Click Apply and then OK.
- Press Ctrl + Alt + Delete then select Start Task Manager.
- Browse to the Details tab at the top. Note: If it is not visible, click More Details on the bottom of the Processes tab.
- Look for Peachw.exe.
- Select the process and select End Task at the bottom. If you do not see peachw.exe, skip to the next step.
- Try to open the program again.
- If the program still does not open, restart your computer and try to open again. If on a network, restart Actian Zen on the server and on all workstations. Refer to How to stop or start the Actian Zen database engine.
[BCB:161:Chat 50 US:ECB]
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