Business Insights Explorer Views appear blank for users that use Standard View
Description


Cause

Resolution

First confirm the ..\MAS90\BIExplorer\Views folder exist and is populated with subfolders corresponding to the VIew (i.e., Account, Customer, Vendor)

Option I: Verify HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Products\MAS90\Viewspath\ has the correct path to the Views folder

  1. Click the Start, Run.
  2. In the Open field, enter Regedit click OK.
  3. Navigate to HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Products\MAS90\Viewspath\
  4. Verify 'Viewspath' Registry entry exist on the right panel and the it contains the correct path to the Views folder (i.e. \\ServerName\Share\MAS90\BIExplorer\Views\)
  5. If Viewspath is missing, perform the following steps to add it
    1. Right-click HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer\Products\MAS90 then select New, String Value
    2. Rename to Viewpath then press Enter
    3. Double-click Viewpath
    4. Enter the path to the Views folder located under the ...\MAS90\BIExplorer (i.e. \\ServerName\Share\MAS90\BIExplorer\Views\)
    5. Click OK
  6. Exit Registry Editor

Option II: Rename Registry Key

  1. Click the Start, Run.
  2. In the Open field, enter Regedit click OK.
  3. Navigate to HKEY_CURRENT_USER\Software\Sage Software\BIE Explorer
  4. Rename BIE Explorer and relaunch BI Explorer from workstation again
  • Note: This subkey will get recreated on first use

DocLink: Business Insights Explorer Views appear blank or no data appears in panes

Steps to duplicate
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