How to add custom fields
Description
Cause
Resolution

1. Open the Record

Go to the record where you want to add a custom field.

2. Access Custom Fields

  • Click Edit, Custom Fields
    OR
  • Click the Enter custom fields button on the toolbar

3. Custom Field Window Behavior

  • If no custom fields exist, the Custom Field Properties window opens immediately
  • If custom fields already exist, the Custom Fields entry window appears. Click Add to create a new field

4. Fill Out the Custom Field Properties

Field Name

  • Enter a unique six-character name
  • You can't duplicate existing field names
  • You can't change the field name after saving

Description

  • Enter a brief description (max 30 characters)

Field Type

  • Choose the data type:
    • Character
    • Number
    • Date
    • Checkbox
  • You can't change the field type after saving

5. Configure Field Attributes (Based on Field Type)

Character Fields

  • Set Length (up to 255 characters)

Number Fields

  • Set Decimal Places (0, 2, 4, or 6)
  • Set Minimum Value (≥ -99,999,999)
  • Set Maximum Value (≤ 999,999,999 and > 0)
  • Min and Max values must be different

All Field Types

  • Prompt: Add a short description to guide users
  • Default Entry: Enter or select a default value
  • Date Fields: The format is MM/DD/YYYY (U.S.) or DD/MM/YYYY (Canada)
  • Checkbox Fields: You can select these by default

6. Optional Field Settings

Option

Description

Require Entry

Complete the field to save the record.

Use Quick List

This enables a drop-down list of values.

Require List Match

The entry must match an item on the Quick List.

Lock Quick List

Only admins can edit the list.

Lock After Save

The field becomes read only after saving.

Require Unique

Prevents duplicate entries (for indexed text fields).

Check Spelling

Enables spell check on text entry.

Mixed Case/Upper Case/Lower Case

Controls text casing.

7. Set Access Permissions

  • In the Permit Access to section, select user groups that can access the field
  • If you don't select any group, all groups will have access

8. Save the Field

Click Save to finalize the custom field.
 NOTE: Go to Edit, Custom Fields to view the new custom field you've added.  This field won't appear on the record itself. 

Steps to duplicate
Related Solutions

About the Custom Fields window