Select an option below depending on the scenario that fits your situation the best.

Open the period and post

Follow this if you posted the invoice in GL or the original invoice hasn't posted, and it’s okay to post both entries.

1. From the General Ledger Tasks menu, select Open/Close Posting period.
2. Select the correct company if applicable.
3. Clear the checkbox for the date period used and click OK.
4. Go to Accounts Receivable, Tasks, Adjust receivables.
5. Void the invoice.

Allow entries for a closed period, and don't post entries

Follow this if you issued the original invoice for a closed period, didn't post it, and don't want to post it to GL.

1. Launch the Sage Desktop.
2. Go to General Ledger, GL Settings.
3. Select Processing Options.
4. Check Allow Entry to Close Period, click OK, and OK.
5. Void the invoice in Accounts Receivable.
6. You can then Move the rejected entries or Rename the new file in General Ledger:
   • Information on moving entries from the new file
   • Information about renaming the new file
7. Follow steps 1-3 to turn Allow Entries to Closed Period off.

Original entry posted with date more than 23 periods ago

Follow this if the original entry is more than 23 periods old from the current period. You can't open periods older than this in the General Ledger. 

1. Exit all users from Accounts Receivable, Billing and Service Management.
2. Verify that there aren't any unposted items in the new.art.
3. Turn off the Interface and Create Entries to General Ledger in AR Settings.
4. Void the past-dated invoice with the original date.
5. Verify that the void entry posted.
6. Turn on the Interface and Create Entries to General Ledger in AR Settings.
7. Move the original batch new to new in General Ledger.
    NOTE: There won't be a washing batch because we turned-off the interface in Step 3.