Notes

• If the invoice has stored materials on it, manually update the stored materials on the contract.
• For Billing or Service Management invoices, verify your void settings in File, Company Settings, AR Settings, Entry Settings.
• You can only void invoices after you've voided or unapplied all cash receipts, retainage billed, and adjustments. See the Related Solutions for information on these processes.

Void the invoice

1. Go to Tasks, Adjust Receivables.
2. Enter the Customer.
3. Enter the Accounting Date for the transaction.
    NOTE: When unapplying or voiding cash receipts or adjustments, you can give each step its own date. Change the date between entries. 
4. In the View, select All activity.
5. Find the invoice.
   • If the invoice has cash receipts applied, select the cash receipt, and click Unapply
   • If the invoice has adjustments applied, select the adjustment, and click Void
6. After you remove all cash receipts and adjustments from the invoice, select the invoice. Click Void.
7. If the invoice is from Billing or Service Management and needs adjustment, check the Reinstate Invoice box.
8. Click Finish and then post.

How do I void an Accounts Receivable cash receipt?

How do I unapply a cash receipt in Accounts Receivable?

How do I change, edit, or void an adjustment in Accounts Receivable?

Can I apply only part of a negative invoice to a positive invoice?