How do I void an invoice in Accounts Receivable?
Description

Cause

Resolution
Notes:

  • If the invoice has stored materials on it, you will need to manually update the stored materials on the contract. See My billed totals are wrong after I voided an invoice that included stored materials.
  • To void an invoice from Billing or Service Management, verify that your settings allow you to void or edit invoices from Billing or Service Management go to File, Company Settings, AR Settings, Entry Settings.
  • You can only void invoices after all cash receipts, retainage billed, and adjustments have been voided or unapplied. See the articles linked in Related Resources for information on how to complete the needed voids.


  1. Go to Tasks, Adjust Receivables.
  2. Enter the Customer.
  3. Enter the Accounting Date for the transaction.
    • Note: If cash receipts or adjustments need to be unapplied or voided, you can give each step its own date by changing the date between entries.
  4. In the View, select All activity.
  5. Find the invoice.
    • If the invoice has cash receipts applied, select the cash receipt, and click Unapply.
    • If the invoice has adjustments applied, select the adjustment, and click Void.
  6. After you remove all cash receipts and adjustments from the invoice, select the invoice. Click Void.
  7. If the invoice is from Billing or Service Management and needs adjustment, check the Reinstate Invoice box.
  8. Click Finish and then post.


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Steps to duplicate
Related Solutions

How do I void an Accounts Receivable cash receipt?
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Can I apply only part of a negative invoice to a positive invoice?