How do I void an Accounts Receivable cash receipt?
Description
Cause
Resolution
Notes:

  • The original deposit and its transaction batch detail remains unchanged on the Edit Register
  • Accounts Receivable sends a subtraction adjustment batch when you void a cash receipt. It uses the accounting date in Adjust Receivables as the reference date. The description in the Edit Register is AR Void Cash Receipt
  • If the cash receipt is a portion of the total deposit, see How do I void a partial deposit in Accounts Receivable?
  • You do not need to un-apply the cash receipt before you void it. Run the transaction inquiry to verify there are no data issues with the receipt before voiding. See How do I use an inquiry to determine specific information about an Accounts Receivable or Billing transaction?
  • If the deposit contains a Misc JC or Misc GL cash receipt, please refer to the Related Resource below for instructions on how to adjust or void those two types of cash receipts.

To void or delete a cash receipt in Accounts Receivable:

  1. In Accounts Receivable, from Tasks, select Adjust Receivables.
  2. Select the Customer and enter the Accounting Date.
  3. For the View, select All activity.
  4. If you reconcile the receipt in Cash Management, the cash receipt has green font and an r right of the Pmt/Adj. If you clear the cash receipt, it has blue font with a c.
  5. Select the cash receipt. Click Void.
  6. If you changed the CM status of the receipt, follow the steps in How do I change the reconciliation status of a transaction in Cash Management? again to change it back.



[BCB:156:Chat 300 CRE US:ECB]



Steps to duplicate
Related Solutions

How do I edit, void, delete or adjust miscellaneous JC cash receipts in Accounts Receivable?
How do I edit, void, delete or adjust miscellaneous GL cash receipts in Accounts Receivable?