How do I unapply a cash receipt in Accounts Receivable?
Description
Cause
Resolution
Unapplying cash receipts

  1. From the Tasks menu, select Adjust Receivables.
  2. In the Customer box, enter the customer ID.
  3. In the Accounting date box, enter the accounting date.
  4. In the View box, select All Activity.
  5. Select the cash receipt you want to unapply.
  6. Click Unapply and then click Finish to exit.

Notes:

  • The GL debit account affected when unapplying a cash receipt is Accounts Receivable. The GL credit account typically affected is Customer Cash Receipts. Both these default accounts are set up in AR Settings (File, Company Settings, AR Settings, GL Settings, Balance Sheet Accounts).
  • No entries are sent to Cash Management when you unapply a cash receipt.

Note: Refer to the attachment below for steps to make further changes to a reconciled cash receipt in Accounts Receivable and Cash Management.

DocLink: Applying a customer cash receipt to an invoice in AR
DocLink: How do I void or adjust an Accounts Receivable deposit after it is reconciled in Cash Management?
Defect ID
Steps to duplicate
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