| How can I clear old items from my Aged Receivables without affecting the General Ledger? |
Resolution | - Determine the customer's balance on the Aged Receivables that you want to remove.
- Go to Maintain, Customers/Prospects and select the customer.
- Select the History tab and click Customer Beginning Balances.
- Enter an invoice number of your choice.
- Select the Date on which you want to remove the item from Aged Receivables.
- Enter the customer Amount you want to remove from Aged Receivables, and reverse the sign.
- If the amount is positive on Aged Receivables, enter it as a negative here
- If the amount is negative on Aged Receivables, enter it as a positive here
- Click Save and close the customer record.
- Go to Tasks, Receive Money, and select the customer.
NOTE: If the original invoices don’t show here, assigned them invoice numbers. - Change the Date to the same date that you entered in Customer Beginning Balances.
- Place a check mark in the Pay column next to the corresponding positive and negative amount.
- The Receipt amount will be $0.00. Enter a check/reference number and click Save.
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