| | Sage 100 cannot connect to the Sage Payroll Tax service or the SPA Tax Service could not be reached from Sage 100 |
| Cause | Incorrect setting in the Sage.Payroll.Tax.Client.dll.config configuration file |
| Resolution | Section I: Install Latest Payroll Update - Verify which version of Sage 100 Payroll 2.0 you have installed
- With Sage 100 open, select File, Run and type in *INFO
- This will display Sage 100 System Information
- Under Payroll section at the bottom, review field Payroll Version
- Install latest payroll update
- Once installed, reopen Sage 100 and try tax calculation or payroll status check utility again
- Note: It is not necessary to reinstall Workstation Setup
- If that does not resolve the issue, move on to Section II
Section II: Change setting in configuration file - Close Sage 100 if open
- Browse to the MAS90 directory\Home\Microsoft.net\Sage.Payroll.Tax.Client as shown in screenshot below.
- Note: If you are unsure of the location of your MAS90 directory
- With Sage 100 open, select File, Run and type in *INFO
- This will display Sage 100 System Information
- Review field Installed Directory Path for your MAS90 folder's directory
 - Save a copy of Sage.Payroll.Tax.Client.dll.config your desktop as a backup (the file selected in screenshot above)
- Open the original copy of Sage.Payroll.Tax.Client.dll.config in Notepad
- Edit line for " " from "true" to "false" (see Screenshot below)
- Save changes in Notepad
- Reopen Sage 100 and try tax calculation or payroll status check utility again
Possible Workaround on Sage 100 Advanced and Premium: Process Tax Calculation on the Server - Select this check box to process the Payroll tax calculation program on your server instead of on a workstation when someone is processing payroll. Clear this check box if you want to process the calculation on the workstation.
- An internet connection is required to run the program. If you select this check box, and the server cannot reach the online tax calculation engine when a user is running Payroll Tax Calculation, the system will automatically try to run the program on the workstation instead.
- The tax calculation program typically runs faster on a server than on a workstation.
- This field is available only for Sage 100 Advanced and Premium.
Payroll Tax Calc Service firewall settings
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