| How do I adjust, reverse, or void a late charge that was assessed in Property Management? |
Resolution | See How do I adjust or remove charges in Property Management? for steps. Note: Late charges generated by the system have a Charge Type of LC. TIP: If you have a batch of late charges that were created incorrectly and you need to void them, you can use the following steps: - In Property Management, from the Tasks menu, select Change Entries.
- Select the Tenant Transactions tab.
- If the charges are unposted, next to File, select the New button. If the charges are posted, leave the File selection on Current.
- Click Conditions.
- Under Field, select Batch.
- Under Operator, select Equal to.
- In the Value, enter the batch number for the late charges.
- Click OK.
- Click Find.
- Select the first charge you want to void, then click Void.
- Depending on your Accounting Date Option setting in PM Settings, Task Options tab, will determine if you receive a prompt for the accounting date to use for the reversing entry. If you receive a prompt, generally you will want to choose or enter the Original Date so that the charge will be reversed with the same accounting date it was entered.
- If the charge was unposted, you will receive a prompt "Should voided activity be retained?" Select No. If Yes is selected, then the original and reversing transactions will be retained and posted when entries are posted. Selecting No will completely remove the original transaction and there will be no history of this charge.
- Repeat steps 10 through 12 for each charge to void.
- When finished, click Close.
- Click Close.
- Go to General Ledger, Tasks, Post Entries to post this PM Change Entries batch. Note: There will not be a PM Change Entries batch to post in General Ledger if the late charges that were voided were in the PM New file and you selected "No" to retain the activity.
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