NOTE: If you have not already set up your 2-factor authentication, see Sage account - How to sign up to 2-factor authentication.

1.  Open account.sso.sage.com.
2. In the box titled Recovery method not set up, select Add a recovery method.
   
   
3. Enter your 2-factor authentication (2FA) 6-digit code.
   • Didn't receive a code? Select Resend code or get a call

To use a recovery phone number:
 NOTE: When using SMS text as your primary method to receive your 2FA code, opt for a different phone number for your recovery method.
If you don’t have another phone number, select to Add a recovery email address instead.

1. Select Add a recovery phone number.
2. Select the appropriate country prefix.
3. Enter your phone number.
   
4.  Select the method to receive your code (text message or phone call).
   
   • If you selected Text message, you'll receive a text (SMS) with a code
   • If you selected Phone call, you'll receive an automated call with a code
5. Enter the code.
6. You’ll receive an email at your primary address confirming that you’ve added a recovery phone number.

To use a recovery email address:

1. Select Add a recovery email address.
2. Enter an email address.
    NOTE: You can't use the same email address that you use to log into your Sage account. 
3. You'll receive an automated email with a 6-digit code. 
   
   • Didn't receive a code? Select Resend code or get a call
4. Enter the code from the email.
5. You’ll receive an email at your primary address confirming that you’ve added a recovery email.