Solution Properties
Solution ID:
240701185247640
Last Modified Date:
Wed Jan 15 14:03:29 UTC 2025
Taxonomy Path:
Category//Account profile
Author:
[email protected]
Sage account - How to sign up to 2-factor authentication (2FA)
Description
  • 2-factor authentication adds extra security to your Sage account. Every time you log in, you need to provide a code 
  • You can have your Sage product 'remember you' the next time you log in. This means you need only enter a second form of verification via passcode after 30 days

 NOTE: We recommend you always set up your own user login details rather than sharing login details.

Cause
Resolution
  1. Log in to the Account Management area.
  2. Click 2-factor authentication and click Send email.
  3. You'll receive an email to enroll in 2-factor authentication.
  4. Use the link in the email to set up 2-factor authentication on your account.

Choose ways to authenticate

▼ Authenticator apps (recommended)

Sage 2FA is compatible with most authenticator apps. A few of the best-known are Microsoft Authenticator, Google Authenticator, and Authy Authenticator.

  1. Download the app of your choice from the App Store on iPhones or Google Play on Android phones.
  2. Use the authenticator app to scan the QR code.
  3. Then enter the 6-digit code generated by the app and click Continue.

    Image of where to click to enter the 6-digit code.
  4. Record the recovery code and store in a safe location.
     NOTE: You’ll need this code to access your account without your mobile phone.
  5. Select the I have recorded my recovery code check box, then click Continue.
  6. You have activated 2-factor authentication. You’ll begin to receive codes to your mobile device when logging in to your product or service. 

 

 

▼ Phone call
  1. Select Verify a different way instead, at the bottom of the screen.

  2. Select the Phone option. Enter your phone number in the Phone call box and click Continue.
    Image of where to click the link to verify a different way instead.
  3. Answer the call or listen to your voicemail to hear your one-time passcode. Enter the code and click Continue.
    Image of where to enter the 6-digit code.
  4. Record the recovery code and store in a safe location.
     NOTE: Use this code to access your account to retrieve the one-time passcode when logging into your account.
    Image of screen that shows your recovery code to keep in a safe place.
  5. Select the I have recorded my recovery code check box, then click Continue.
    Image of where to click Continue after selecting I have recorded my recovery code.
  6. You'll begin to receive codes to your mobile device when logging in to your product or service. 

 

▼ Text message
  1. Select Verify a different way instead, at the bottom of the screen.
    Image of where to click the link to verify a different way instead.
  2. Select the Phone option. Enter your phone number in the Text message box and click Continue.
  3. Check the text messages to retrieve your one-time passcode. Enter the code and click Continue.
    Image of where to enter the 6-digit code.
  4. Record the recovery code and store in a safe location. 
     NOTE: 

     

    You'll need this code to access your account to retrieve the one-time passcode. 
    Image of recovery code to store in a safe place.
  5. Select the I have recorded my recovery code check box, then click Continue.
    Image of where to click Continue after selecting I have recorded my recovery code.
  6. You’ll begin to receive codes to your mobile device when logging in to your product or service. 

 

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Steps to duplicate
Related Solutions

How to change your 2-factor authentication (2FA) device