Important

These steps apply to versions 24.2 and later. See steps to install the client for versions 24.1 and earlier.

300CRE is only compatible with the 32bit version of Microsoft Office. Install the 32bit version of Microsoft Office before installing the Sage 300CRE Accounting Client.

Even if you're logged into the client workstation with an Administrator account, you'll need to right-click and run as administrator. This ensures it creates all registry entries and dependency paths properly.

Installation

Complete the following sections in the order listed.

Begin Installation

1. From the client’s computer, log in as an Administrator.
2. You MUST disable your antivirus before attempting to install any of the Actian or Client components.
3. Open File Explorer.
4. Browse to the \\[SERVERNAME]\Timberline Office folder. Use this UNC path on the server to access the installer. Using mapped drives or IP addresses results in incomplete installations.
5. Locate the Sage300CRE ACCT Client Install file.
   • Right-click Sage300CRE ACCT Client install and select Run as administrator.
   • If the Sage300CRE ACCT Client Install Shortcut isn’t available:
     1. Browse to \\[SERVERNAME]\Timberline Office\9.5\ACCOUNTING\WinInst.
     2. Right-click on Install.exe.
     3. Select Run as administrator.
6. A splash screen will pop-up showing three steps which you'll complete sequentially.

Install Actian Zen 15 Client

1. Click Unzip and let the zipped file extract to the default location in the user Temp folder.
2. Another splash screen will pop up. Select the first option to install the Actian Zen 15 Client.
3. The only choices during the installation are to install as an application or a service.
   • If you're installing on a regular workstation, leave the default option to install as an application. (This will be the selection used for most customers).
   • If you're installing on a Citrix/RDS/Terminal Server, select to install the engine as a service.
4. Once the engine installs, close out of the install screen with multiple options and click the second step.

Install Actian Zen 15 Client Patch

1. Click Unzip and let the zipped file extract to the default location in the user Temp folder.
2. Another splash screen will pop up. Select the first option to install the Actian Zen 15 Client Patch.
3. There will be no additional options, just click through the installation.
4. Once Step 2 is complete, move on to Step 3.

Install Sage 300 CRE

1. Click Install Sage 300 CRE.
2. Follow the prompts to install the Sage 300 CRE client. It copies settings and configurations over during the installation automatically.

Test Installation

When the workstation restarts, log back in with the account used to install the client to ensure a complete installation.