Void a cash payment applied to an invoice

Post a debit memo

1. Select AR, Transactions, Debit Memos.
2. Create a debit memo for the original invoice.
3. Apply the debit memo to the invoice.
4. Click Distribution.
5. Remove the amount from Sales Adjustments.
6. Enter the amount in Cash Refund.

Bank Reconciliation adjustments

If you deposited the cash payment:

1. Select CM, Transactions, Enter Bank Transactions.
2. Create a Charge transaction for the payment amount.
3. Clear the Post to G/L check box.

If you haven't deposited the cash payment:

1. Select AR, Transactions, Bank Deposits.
2. Select the cash payment.
3. Enter the amount in Cash Back.
4. Process the deposit.

If you can't apply a debit memo to the invoice

Create a replacement invoice

1. Create a new sales account in AR, Utilities, Sales Accounts, Maintain.
2. Use the cash General Ledger account as the G/L account number.
3. Select AR, Transactions, Invoices.
4. Create a new invoice.
5. In Line Items, use the new sales account.

Bank Reconciliation adjustments

If you deposited the cash payment:

1. Select CM, Transactions, Enter Bank Transactions.
2. Create a Charge transaction for the payment amount.
3. Clear the Post to G/L check box.

If you haven't deposited the payment:

1. Select AR, Transactions, Bank Deposits.
2. Select the cash payment.
3. Offset the amount in Cash Back.
4. Process the deposit.

Void a cash payment applied to open credits or customer deposits

Customer deposits not yet applied

1. Select AR, Transactions, Apply Deposits.
2. Select the deposit.
3. Enter the date and amount.
4. Select Cash Refund as the distribution.
5. Select the appropriate cash account.

Open credits not yet applied

1. Select AR, Transactions, Apply Open Credits.
2. Select the open credit.
3. Enter the date and amount.
4. Select Cash Refund as the distribution.
5. Select the appropriate cash account.

Bank Reconciliation adjustments

If you deposited the cash payment:

1. Select CM, Transactions, Enter Bank Transactions.
2. Create a Charge transaction for the payment amount.
3. Clear the Post to G/L check box.

If you haven't deposited the payment:

1. Select AR, Transactions, Bank Deposits.
2. Select the cash payment.
3. Offset the amount in Cash Back.
4. Process the deposit.

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